House Rules

GUARANTEE & CANCELLEATION POLICY:

A valid credit card is required to reserve a room. A 50% deposit for the stay will be charged at the time of booking. The remaining balance will be charged 72 hours prior to arrival. You may cancel your reservation for no charge 72 hours prior to your arrival date by 4:30PM PST. If you must cancel after this deadline, your deposit will be forfeited.
Holidays and special event periods must be canceled before 6PM PST 15 days prior to your arrival date. If you must cancel after this deadline during the Holiday/Special Event period your full deposit will be forfeited.
*Reservations booked under the Advanced Purchase Rate or other specials including limited time offers and last-minute specials are fully pre-paid and non-refundable.
All group reservations have unique cancellation policies and must be handled by the General Manager.

RETREAT POLICIES:

Guests must be 18+ years of age to check-in to Hotel Joaquin. Children must be 13+ years old to stay on property and must be accompanied by an adult. While Hotel Joaquin is a family friendly property. We kindly ask that all voices are kept at a low level so that all guests may enjoy their time with us.

Check-in time is 4:00 pm and check-out time is 12:00 pm.

Maximum occupancy per room is 2 adults and 1 child. All of our rooms have one King Bed. Select rooms have couches able to be made up as beds for a small child. Please note, there is an additional charge of $100 per night for a third guest in rooms.

Serenity is our greatest luxury. We kindly ask that you indulge in this experience for the enjoyment of you and others. We do not allow conversations and FaceTime calls on speaker phone in the public areas.

Daily coffee is delivered to rooms each morning.

Daily breakfast for registered guests is served each morning from 8am-11am.

Parking is complimentary, and each reservation is allotted one parking spot. Any additional vehicles must be parked off property

No outside alcohol is permitted at any time. Any alcohol brought on the property will be stored until check-out.

No smoking anywhere on the property. Smoking in rooms will result in a $250 cleaning fee charged to the credit card on file.

Cash and credit cards are not accepted at the bar. All charges are posted to rooms.

Only registered guests of Hotel Joaquin are allowed to use our facilities.

Personal outdoor amplified music is prohibited at all times. No portable speakers are allowed poolside or in the patio areas.

Complimentary wi-fi is available throughout the property. Please note we do not have televisions or telephones in our guestrooms.

We are happy to accommodate well-mannered pets (cats & dogs) under 30lbs, for a non-refundable deposit of $150 per pet. A maximum of one pet is allowed in each guest room.

*Pets whose sole function is to provide comfort or emotional support do not qualify as a service animal under the ADA and remain subject to the pet agreement and associated fees. For more information, please visit ada.gov.

Late check-out is based upon availability and subject to day-rate.

One key is provided for each room. Any missing room key will incur a $100 charge to the credit card on file.

Our heated pool is open from 8am-9pm daily. Late night swimming is not permitted. There is no lifeguard on duty. Children must be accompanied by an adult at all times in the pool area.

Glass and coolers are not permitted in the pool area.

Parties and gatherings are not authorized unless previously arranged with our events team.

Photography/video shoots are not included in overnight stays. Any shoots must be pre-approved and will incur a fee.

The hotel grounds close at 10pm. The living room and lobby area closes at midnight.

Housekeeping service will be provided daily. Linens and towels will be changed on the third day of each stay. If you would like daily changes, please contact the front desk.

All unclaimed lost and found items will be donated to a local charity after 30 days.